Gratis Gagan Institute

Privacy policy

How Gratis collects, uses and protects your personal information. Last updated April 2026.

Who we are

Gratis Gagan Institute (“Gratis”, “we”) runs this website and provides English language training from 112 Elizabeth Street, 2nd Floor, Toronto, ON M5G 1P5. This policy explains how we collect, use and protect your personal information when you use the website, enquire about a programme, sit an assessment or enrol as a student.

Information we collect

Contact details: name, phone number, email address and city.
Assessment data: scores from proficiency tests used for placement, tracking and certificates.
Identity details for certificates: your name as on your ID, date of birth, ID type and number, and a photo.
Attendance and progress records: attendance, homework and performance tracking.
Payment information: fee records. We do not store card details.
Website usage data: browser type, device type and pages visited, and the forms you send us.

How we use your information

To respond to enquiries and schedule assessments.
To place you in the right programme.
To track attendance, progress and guarantee eligibility.
To issue certificates and let others verify them.
To contact you by WhatsApp, email or phone.
To improve our services and website.

We do not sell, rent or share your personal information with third parties for marketing.

Certificates and verification

When Gratis issues you a certificate, anyone who has the certificate number and your surname, or the QR code on the certificate, can see on this website whether it is valid, your name and photo, the certification, your scores and the issue and expiry dates. Your date of birth and ID number are never shown. We keep a log of verification checks to protect against misuse.

Information sharing

With IDP Education (our IELTS partner), with your consent.
With our staff: trainers, counsellors and the admin team.
When required by law.

Data retention

We keep personal information only as long as necessary. Student academic records are kept for two years after programme completion. Certificate records are kept for as long as the certificate can be verified. You can ask for deletion at any time through our contact form, subject to our legal obligations.

Data security

We use reasonable security measures to protect your data. Access is limited to authorised staff.

Your rights

Access your personal data.
Ask for corrections.
Ask for deletion, subject to our obligations.
Withdraw consent for communications.

To use these rights, use our contact form.

Third-party links

This website links to other websites, such as official test providers. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. Updates are posted on this page.

Contact us

Gratis Gagan Institute
112 Elizabeth Street, 2nd Floor, Toronto, ON M5G 1P5
Get in touch through our contact form.